FAQ

Frequently Asked Questions

Harvest Glow 2026 will be held at the Connecticut Convention Center, 100 Columbus Blvd., Hartford, CT. 06103. THIS IS THE ONLY INDOOR FALL LIGHT FESTIVAL IN THE AREA!

There is no limit on how long guests can stay at Harvest Glow, though the average guest stays for around 1 to 2 hours. Guests are free to stay and enjoy as long they’d like! 

All attractions throughout the event are included in the ticket price. Some of which include the trackless train ride, mini putting courses, interactive light displays, pumpkin coloring and play areas – just to name a few!

Attached to the Connecticut Convention Center is a covered 8-floor parking garage with 2,600 parking spaces. In addition, there are 125 outdoor spaces for oversized vehicles in the surface lot. There is a designated charging area for electric-powered vehicles (no charge). The garage is open 24/7. Additional parking is available at the Connecticut Science Center garage (460 spaces), Front Street South garage (232 spaces), and Front Street North garage (651 spaces).

Parking Rates:

$5.00 first hour
$2.00 for each additional hour
$23.00 daily maximum

As with most events, there is a small fee for all the products and services associated with creating and executing a ticketing system. We work hard to keep these charges to a minimum, while still providing a convenient purchasing system for our visitors.

Change of date or time requests are subject to availability and can be made to the scheduled time shown on your ticket. To exchange your tickets, please follow the step-by-step exchange process  here

For Ticketing support please email Harvest Glow

For Customer service please email GlowQuestions@ctconventions.com

When your purchase is complete, you should receive an order confirmation email from Showclix. You can either print your ticket or show the mobile ticket on your device at the door. If you did not receive an email, please click here to contact customer support or login to your My Tickets account here

To ensure all our guests have enough time and space to enjoy Harvest Glow, we have to limit the number of tickets we sell for each day and arrival window. All tickets are sold on a first-come-first-served basis. Please visit the calendar to look for an alternative date or arrival window with available tickets.

Yes, on-site tickets will be limited and only available during event hours. To secure your date and time, buy your tickets online.

Harvest Glow is a fall indoor light celebration with something for everyone, we welcome people of all ages to come and enjoy themselves.

For the 2026 Fall season, we are open Saturday’s and Sundays from September 5 – October 11
Buy your tickets and see the full calendar here.

Yes! We want everyone to enjoy this magical event. 

Time slots are provided so that you and your family can enjoy Harvest Glow’s features without crowding. 

Tickets are being sold in 1 hour entry time increments. Please arrive as close as possible to the time indicated on your e-ticket, to ensure a smooth flow of traffic.

We understand that traffic and life can be unpredictable.  Guests are asked to arrive as close as possible to the entry time on their e-ticket. To ensure your safety, entry to the event is staggered. Time slots are provided so that you and your family can enjoy Harvest Glow’s features without crowding. If you happen to arrive outside your stated arrival time, we will prioritize customers whose times match their time slots first, to alleviate any capacity issues.

Yes, we will have various food and drink options to cover most tastes (including alcoholic beverages)!

If you are unable to make your originally scheduled date, you can change your tickets to another date by following the step-by-step exchange process here
All sales are final, with the following exceptions:

  • If an event is canceled or postponed, you are eligible for a refund for the face value of the ticket. Please submit an email inquiry within five days of the originally scheduled event requesting a refund.
  • If you cannot make your originally scheduled date, you can change your tickets to another date. .

Unforeseen circumstances beyond Harvest Glow’s control will not be grounds for a refund, including, but not limited to the following: local or national weather conditions and natural disasters, waiting in lines, family and medical emergencies.

Glow event staff and security have the right to refuse entry to any ticket holder, without a refund, for any reason at their discretion, including but not limited to: disorderly behavior, intoxication, venue capacity, breach of security restrictions, and COVID-19 mandatory protocols.
Service fees are not refundable under any circumstances.

Refunds are not available for unused or extra tickets; you can transfer unused tickets to attend another

date or give them away as gifts to friends and family.

Need ticket support? Click HERE

Yes, there will be restrooms onsite. Baby changing areas are available in family restrooms.

Yes, there is a lactation room available on site. Please see a staff member for assistance.

Animals or pets, except for ADA Service Animals, are not permitted inside the CTCC.

Service Dogs/Service Animals are allowed if the animal is trained to do work or perform tasks for people with disabilities. An emotional support animal is not considered a Service Dog or Service Animal and is NOT allowed at the CT Convention Center.

Any questions should be directed to the Director of Security at the CTCC.

No outside food or beverage is allowed in the CT Convention Center.

Yes, available to guests 21+. A variety of non-alcoholic beverages are also available.

YES, to ensure a comfortable and healthy environment for all, especially our younger and senior guests, we kindly ask you to refrain from smoking or vaping in all areas of the venue, regardless of indoors or outdoors.

Exciting! Please reach out to GlowQuestions@ctconventions.com, and our team will connect you with the Glow Ambassador Team to explore collaboration opportunities.

Children 3 and under are free and they do not require a ticket.

You are not permitted to leave and re-enter the event.

Absolutely, and we encourage it! Harvest Glow is designed to be a dazzling photographic experience, so capture and share all the magic! Don’t forget to tag us on social media with our hashtags……………………

Yes, you’ll find tables and chairs in the venue, closest to the stage area, offering comfy spots to relax and soak in the festive ambiance! Benches are located throughout the venue.

If you need to change the name on your tickets for any reason (such as gifts, exchanges, etc.), please click here for instructions

Absolutely, just make sure when checking out that you enter the contact information of the person you would like to give the tickets to so that they will be notified of event updates such as special events, cancellations, giveaways etc.

We do not offer gift cards, however you are able to purchase tickets on behalf of a friend or family member. Just make sure when checking out that you enter the contact information of the person you would like to give the tickets to so that they will be notified of event updates such as special events, cancellations, giveaways etc.

Yes. Following the event, all personal lost and found articles are cataloged and stored for thirty (30) days with our Security Department. After that period, all articles are disposed of at the sole discretion of the CTCC. Please contact our Security Department (860) 249-6000 ext. 2637 to inquire about retrieving lost items.

The CTCC does not have wheelchairs or strollers available for rental to guests or clients for personal use.

Coat racks will be available. The CTCC is not responsible for items left in coat check areas or on coat racks.

Yes, we have three ATMs in the convention center. They are located on Level 1 (Lower Lobby) and at the main entrance to Exhibit Hall B.

Security will be on-site throughout the duration of the event.

For Ticketing support please email Harvest Glow

For Customer service please email exhibitorservices@ctconventions.com

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